Faq – Touje-tr

What materials are used in Touje bags?

All Touje models are crafted from 100% genuine leather, selected for durability, character, and longevity.

Are Touje bags handcrafted?

Yes. Each piece is shaped through intensive hand craftsmanship. Every curve and stitch reflects precision and mastery.

Will the leather age over time?

Yes. Genuine leather naturally develops a unique patina, enhancing character and individuality with time.

How long will delivery take?

Orders are prepared within 1–2 business days. Domestic deliveries typically arrive within 1–3 business days after dispatch.
Delivery times may vary during peak periods.

Do you offer international shipping?

Currently, Touje ships within Türkiye.
For international requests, please contact us at info@touje.com.tr
and our team will assist you.

How can I track my order?

Once your order is shipped, you will receive a confirmation email including your tracking number and carrier details.

Can I return or exchange an item?

Yes. You may request a return within 14 days of receiving your order in accordance with distance sales regulations.

Items must be:
• Unused and in original condition
• Returned with original packaging and accessories
• Accompanied by the original invoice

For hygiene and product integrity reasons, used items cannot be accepted.

How do I start a return?

Please contact us at info@touje.com.tr
with your order number.
Once approved, return instructions will be provided.

When will I receive my refund?

Refunds are processed within 14 days after the returned item is received and inspected. The refund is issued to the original payment method.

Who covers return shipping costs?

If the product is defective or incorrectly delivered, Touje covers the return shipping.
In other cases, return shipping costs are the responsibility of the customer.