Shipping policy

Touje is committed to delivering your orders safely and promptly. Please review our shipping terms below.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Domestic (Türkiye): 1–4 business days
International: 3–10 business days, depending on destination

Delivery times are estimates and may vary due to customs procedures, logistics operations, or force majeure events.

Shipping Fees

Shipping charges are calculated at checkout based on your location and the selected shipping method. Free shipping promotions may be offered during specific campaign periods.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and local handling fees. These charges are the responsibility of the customer unless otherwise stated.